Trial and Refund Policy:
The purchaser is fully responsible for the care, condition and maintenance of the saddles and accessories given to me on trial by New England Saddle Fit, and is liable for the full purchase price of the trial saddles and/or accessories listed about, thus secured by the listed credit card. In the event that saddle and/or accessories are deemed unacceptable, items MUST be returned to New England Saddle Fit within the one week (7 days) of receipt for trial. If saddle is kept out longer than 7 days, a $15 per day charge will apply. Shipping and handling are non-refundable, and are the sole responsibility of the client. Saddles and accessories not returned within the one week range will be charged to the client’s credit card in full. Saddles brought back in condition deemed unacceptable by management will be charged a cleaning fee of $30 non-negotiable. Saddles must be returned in new condition without blemishes, scuffs, scratches or wear marks. Should the saddle be returned in used condition, New England Saddle Fit, LLC, reserves the right to charge 10% of the purchase price of the saddle to the above listed credit card.
A refund (less cost of original shipping) for the saddle returned in acceptable condition will be issued within 10 days of receipt of saddle.
Saddles and accessories will be shipped via Fedex or UPS and customer will be charged for the amount. Shipping costs are listed in the checkout section for individual saddles. Customers are responsible for the cost of shipping for returned saddles.